Dear Customer Service:

I am writing this to you in reference to a "Thank You" note sent by my aunt, Agnes Fredrickson, that you hopefully have received by now.

After posting the letter, I returned to her home and continued my afternoon visit. Of course your company was still the topic of conversation.

We briefly went over the contents of her letter, at which time she became concerned, that she had failed to mention "Life Before FRED." as she refers to him. I assured her I would send this follow up on her companion FRED

Briefly, there were two times in attempting to get around without her wheelchair she had fallen. My other aunt checks on her routinely via the phone throughout the day. There was no response at 12noon. Perhaps she was napping. "The machine" took the message and at 9 PM, when the second call was missed, Aunt Carole went to check on her.  She lives only two blocks away.

Agnes had been lying on the floor in the dining room all that time. She had "rolled" out of her wheelchair when she went to pick a Kleenex off the floor.

Needless to say the concern this caused. Our worst fears were realized. We had no solutions! Agnes did not want anyone living with her, and a "baby sitter" was out of the question.

Of course, she promised never to do it again.

That lasted approximately six months when she felt it necessary to try to investigate a jewelry box, high on a dresser and out of reach. She managed to get up, but lost her balance, and came close to striking her head on another dresser. This urge, came after Carole's last call of the night. Aunt Agnes spent the night on the cold, hard floor.

I can truly say, that without FRED the quality of life for my aunt would have ended. She ignored moving in with any of the family, when suggested.
Assisted living would have been the next step, until Carole came across the advertisement In AARP.

"Thank You" for providing Agnes and the rest of the family with the knowledge and comfort that she is safe with a medical or a physical emergency, and heaven forbid, a fire.
Help is on its way immediately.

We know, as she has used FRED when her attempt to get into the bathroom went awry.

I was also to address the cost factor. Agnes is on a limited income as most seniors are. Prescriptions, food, shelter are major concerns, and if she would have had monthly monitoring fees there may have been hard choices for her to make, let alone the initial cost.

We did check on the possibility and of course a three year contract. A monthly fee of $75.00 was quoted.

She has had FRED two years next month. To date she would have spent $1,800.00 with another year to go, and more than likely an increase in fees when the contract came up for renewal.

The simple installation of the unit was a blessing. Just plugging it in to the existing line couldn't have been much simpler.

Well, I have fulfilled my promise to advise you of "Life Before Fred" Please feel free to contact me at any time, if anyone has doubts about your product and it's reliability. Our entire family knows what a lifesaver your company has become for us.

I do have one complaint.  We didn't find FRED sooner!

Sincerely,

Lynn Morrisroe